SPEED AND QUALITY OF MAINTENANCE
Whether your fleet consists of one or 1,000 railcars, maintenance can be a major expense. With a UTLX full-service lease, we perform all railcar maintenance. If one of your cars needs service, simply notify your customer service representative and arrangements will be made to have the car routed to one of our strategically located repair facilities. UTLX’s extensive service network consists of repair shops, mini-shops and mobile repair teams across the United States, Canada and Mexico – more than 100 locations to provide you with best-in-class quality and speed of service.
At UTLX, we remain focused on exceeding the expectations of our customers. We achieve this through personalized, regionally-based support teams that strive to be responsive, knowledgeable and resourceful. Customers are assigned to dedicated UTLX teams, forming a partnership which will last throughout the full-service leasing experience.
ENGINEERING AND TECHNICAL SUPPORT
As a leader within the community of railcar builders, lessors and shippers, UTLX is actively involved in U.S. and Canadian regulatory matters, and participates in the Association of American Railroads (AAR) Tank Car Committee and other industry organizations. We have a full engineering team to keep you informed of applicable regulatory developments and provide technical advice on car design and modification programs.
UTLX’s ongoing leasing support includes access to UTLX Link-Net®, our industry-leading collection of fleet management tools. These powerful, easy-to-use tools provide customers access to:
- Repair service requests
- Mechanical information
- Fleet management reporting
- Car tracing
- Billing and payment information
- Leasing information
UTLX Link-Net® also includes Customer Action Alert, which provides customers with time-sensitive notifications.